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Empire Poker Closing Player Accounts

Another satisfied customer for Empire Poker.

ts@pay-pro.com_. It read:

We have been unable to contact you at the phone number you provided when signing up and need to speak to you in order to validate your account.

Please call us back from the number registered on your poker account. This will enable us to serve you better in protecting your account information.

Call us at +1 (866) 299-8893 (Toll free for US & Canada only) or +350 41003 (International Rates Apply). We are available 24 hrs, 7 days a week and will be glad to assist you.

If you would prefer we contact you, please reply to this Email with a convenient time for us to call.

If we do not hear from you, your poker account will be temporarily put on hold to ensure your online safety until we are able to speak to you.

Looking forward to hearing from you!

I phoned and they told me they could do nothing for me and I was to email vip@empirepoker.com <vip@empirepoker.com> I did and this was the corespondence chain that I have recieved

From: xxxxxxxxxxxx
Date: 5/5/2005 1:16:34 AM
To: vip@empirepoker.com
Subject: Re: account freeze [#xxxxxxxxx]


Hi Cathy

Thanks again for the quick response. Can you please tell me how I will be recieving the money from the account. Will it be a cheque or will it be put in my neteller account.

Thanks
xxxxxxxxxxx
----- Original Message -----
From: VIP Customer Support
To: xxxxxxxxxxxxx
Sent: Wednesday, May 04, 2005 6:05 PM
Subject: Re: account freeze [#xxxxxxxxx]


 Dear Brad,
Thank you for contacting customer support.

Unfortunately we cannot provide you with further information. Management has decided to close the account and this decision is irreversible.

I'm sorry, but I don't have any more information.

Regards,

Cathy
Empire Poker
VIP Players Club
Customer Support Team
www.ep.com

---------------------
Become a master
Win our tournaments and RANK in our TOP 100
Tournament MASTERS TO WIN
$10,000 WSOP ticket!
Learn more here
---------------------

--Original Message--
From: xxxxxxxxxxxxx
Date: 5/5/2005 12:45:19 AM
To: vip@empirepoker.com
Subject: Re: account freeze [#xxxxxxxxx]



Hi Cathy

Thanks for the response. Could you please tell me what is wrong.

Thanks
xxxxxxxxxxxx
----- Original Message -----
From: VIP Customer Support
To: xxxxxxxxx
Sent: Wednesday, May 04, 2005 5:35 PM
Subject: Re: account freeze [#xxxxxxxx]


Dear Brad,

Thank you for contacting customer support.

We regret to inform you that this account has been closed due to management decision and it is not reversible for any case.


Regards,

Cathy
Empire Poker
VIP Players Club
Customer Support Team
www.ep.com

---------------------
Become a master
Win our tournaments and RANK in our TOP 100
Tournament MASTERS TO WIN
$10,000 WSOP ticket!
Learn more here
---------------------

--Original Message--
From: xxxxxxxxxx
Date: 5/5/2005 12:21:03 AM
To: vip@empirepoker.com
Subject: account freeze


Hi

My name is xxxxxxxx and I have an issue with my account being frozen due to security issues. My login is xxxxxxxx and my phone # is xxxxxxxxx. I phoned the number 18662998893 and they said to send an email to this address to get things cleared up.

Thanks
xxxxxxxxx

The last email I received was frpm ts at pay pro it read

Dear Player,

Thank you for contacting us.

We tried contacting you on the number/time you provided us but were unable to reach you. The query you have cannot be resolved over email, please call us at the below mentioned numbers so that we can explain the situation to you and assist you better.

Please call us on our Toll Free Number +1 (866) 299-8893 (US and Canada only) or +350-41003(International Rates Apply). We are available 24 hrs, 7 days a week and will be glad to assist you.

Thank you for your cooperation!

If you have any questions please contact us. We are available 24 hours a day, 7 days a week to assist you.

Sincerely,

Paul Micheal
Credit Team
Pay-Pro

I have phoned the 1 866 299 8893 number 5 times and each time they say that they cannot help me but to email vip@empire where they do not help me.

Someone at paypro finally agreed to pay the money to my neteller within 6 hours but I just recieved a call from them saying not that they will not cash me out until empire clears the security issue. I have emailed vip again and as of yet no response.
 

April 15, 2005

 

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